Two Factor Authentication (2FA)
Hero now recommends that all customers start enabling Two Factor Authentication (2FA) on their accounts to provide an added layer of security to their personal details, logins and account information. If 2FA is not enabled on an account then if your details are compromised in some way either via your personal computer or your VOIP equipment or applications then a hacker can then potentially access your account causing further disruption and fraudulent activities. We will soon begin to enable 2FA by default on accounts however we recommend that users start enabling 2FA on their existing account by following the simple instructions below. Step 1 - Login to the customer portal and go into the Details page under the Account tab Click the link below to take you directly to the Details page in the customer portal: https://portal.hero.co.nz/account/details/ Step 2 - At the bottom of the details page you will see an option for Two Factor Authentication (2FA). Simply select 'Enabled (fo