Hero Newsfeed

Geographical Routing One of our biggest new features to the Hero brand is geographical routing. Customers can now forward calls based on the location of the caller. This new enhancement to our call forwarding feature is especially beneficial for Tollfree 0800/0508 numbers as our programming now looks at the phone number of the caller and is able to accurately decide where to send the call. Hero's API Our application program interface is now up and running, able to support personalised programming and integration. You can find instructions on how to use the API and a list of all the available API functions when you login to the customer portal. Just click on the API tab at the top of the page. Contact us if you have any queries. Queue Agent Login/Logout Hero now supports agent logins and logouts for queues. To login to a queue simply dial *70 followed by the extension number of your queue. E.g if the queue extension was 22 then you would dial *7022 to login. To logout o...

In October, we launched our new innovative integration between Hero customers and Microsoft Teams, making it possible through direct routing to move some or all of your phone numbers and calling into Teams and merging your phone services with Office 365. At no extra cost, you can call your existing VoIP phones in parallel with Teams with Hero providing automatic failover if an issue with Office 365 were to occur. This way, no important calls are lost and when combined with Hero’s calling bundles and cloud features operating outside of Teams, you’ll be saving money on Microsoft licensing which aligns closely on our aim to always be giving our customers great value. For our wholesale partners, we have a limited time free setup offer if you wish to run Teams under your own personalised branding rather than Hero branding.  Learn more about the benefits of Microsoft Teams and Hero on our website or by visiting: https://hero.co.nz/teams.html We also have an FAQ about the costs...

Welcome to the first official Hero newsfeed.  Here you will find the latest information regarding our products, any new features and announcements. Rather than an additional channel of support for our services, our monthly newsletter is a direct line to our partners and customers making sure you are the first to know the latest Hero news. If you’d like to keep up with our news and features on a more frequent basis, you can follow us on our Facebook Page (Hero Internet Ltd) or our Twitter (@herointernetnz) for weekly posts.  We also encourage our partners to follow our Status Feed (@status_hero) on Twitter to keep track of any issues or maintenance work being carried out on our platforms. OUR HOLIDAY HOURS Our offices will be closed on the 25th and 26th December and 1st and 2nd January: Only urgent phone calls regarding emergency outages/problems will be taken as we will have reduced staff available on these holidays. PORTING AND FIBRE INSTALLATION BRO...