New Cloud features added this month

Geographical Routing


One of our biggest new features to the Hero brand is geographical routing. Customers can now forward calls based on the location of the caller. This new enhancement to our call forwarding feature is especially beneficial for Tollfree 0800/0508 numbers as our programming now looks at the phone number of the caller and is able to accurately decide where to send the call.

Hero's API


Our application program interface is now up and running, able to support personalised programming and integration. You can find instructions on how to use the API and a list of all the available API functions when you login to the customer portal. Just click on the API tab at the top of the page. Contact us if you have any queries.

Queue Agent Login/Logout


Hero now supports agent logins and logouts for queues. To login to a queue simply dial *70 followed by the extension number of your queue. E.g if the queue extension was 22 then you would dial *7022 to login. To logout of the queue dial *7122 and *71 logs you out of ALL queues.

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